Meridian Surgery

Written by a patient

Incredibly frustrated with this surgery. I am 18 weeks pregnant and had a blood test yesterday. Throughout the morning whilst I was at work, a doctor tried to call me. When I was able to phone back on my lunch break, the phone lines are closed. Getting increasingly worried about the fact they had needed to contact me so quickly, leaving voicemails to call back and the fact I’m pregnant and worried about my baby, I broke down at work and tried the “emergency” number for the practise that is given on the answer machine to use over the middle of the day. After being on hold for 15 minutes with no hope of an answer I had to start work again as I’m a teacher and had to collect the children. As soon as I could that afternoon, I phoned back and got through to a receptionist who booked me on for a phone call with another doctor as the original had gone home. I was told they would phone between 4 and 6:30. As I was really worried, I stopped by the surgery on my way home at 5:50 and was told I couldn’t wait and talk face to face instead but the doctor will DEFINATELY phone me. It is now 6:45 and still no phone call. The surgery is shut. No contact made. I will now struggle to sleep tonight with worry causing more stress for me and my baby. This is not the first time I have struggled with this surgery. Booking an appointment is impossible if you are a working person as you have to phone at half 8 or half 2 (children enter my class st half 8 and half 2 is during afternoon lessons - I am not allowed to use my phone when children are in!) if you don’t phone at these times you can’t get an appointment as they will be gone. You can’t book in advance either, you can sometimes get an appointment for 2 weeks time but they don’t seem to like giving these out (most things need seeing before 2 weeks even if not urgent!).

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Written by a patient

I an new to this area and this surgery is the most efficient I have experienced in a very long time

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Written by a patient

We are new patients to the Meridian Surgery. I am a type 2 Diabetic and my wife had numerous health conditions and no one knew what was wrong with her. She had constant body fever. I can remember one doctor from her previous Surgery said " I will have to go back and scratch my head to find out what was wrong with her." My wife registered with Dr. White and I am with Dr Starling they were so good and my wife is back to normal now. I have met many doctors in my life, Dr Starling and Dr. White are the best they listen to you and talk to you as a friend

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Written by a patient

I am so please my wife and I are under your practice. We have been with you for many years and the service and help gets better and better. My wife Charmain had an appointment this morning with nurse Jackie. She is so caring and always has time and patience, a massive thank you to her. She also sees Dr Ron White, such a caring doctor who clearly loves his job and seems to enjoy helping others. The reception staff always greet you with a smile not showing any of the pressures they are under. A massive thank you to you all. Ed & Charmain.

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Written by a patient

I have always been able to get an appointment And if not see then speak to a GP over the phone and then if they feel it’s necessary they will book you an appointment to be seen. I have been with other surgeries who have nowhere near the facilities this surgery has. Pretty much everything’s under one roof. They offer late evening, early morning and Saturday Surgeries and still people moan! I for one know what other practices are like and am very grateful for the service meridian provides to the people of peacehaven.

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